Refund policy

Last updated: 30 August 2026

Thank you for shopping at EverPreme ("we", "us", "our"). This Refund Policy explains your rights regarding returns, exchanges, and refunds for orders placed on everpreme.com (the "Site"). This policy forms part of, and should be read alongside, our Terms of Service.

1. Your Right to Cancel (UK Consumer Contracts Regulations)

If you are a consumer shopping from the UK or EU, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, contact us at everpreme@gmail.com within 14 days of delivery.

Following a valid cancellation, you must return the goods to us within 14 days, unused and in their original packaging where reasonably possible. We will issue your refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

2. Opened and Used Products — Satisfaction Guarantee

We want you to be happy with your purchase. Unlike many supplement retailers, we accept returns even if the product has been opened or used. If you try a product and are not satisfied for any reason, you may return it within 30 days of delivery for a refund or exchange — the item does not need to be unopened, unused, or in its original packaging.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged in transit, or different from what you ordered, please contact us at everpreme@gmail.com within 30 days of delivery with your order number and photographs of the issue where possible. We will arrange a replacement, exchange, or full refund, including any reasonable delivery costs, at no extra charge to you.

4. How to Request a Return

To request a return or refund, email everpreme@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. We will confirm the return address and any next steps. Please do not send items back before receiving confirmation, as unauthorised returns may be delayed in processing.

5. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the item to us. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost or damaged in transit.

6. Refund Method and Timing

Approved refunds will be issued to your original payment method within 14 days of us receiving the returned item(s) or, if earlier, evidence that you have sent them back. Please allow additional time for your bank or card provider to process the refund into your account.

7. Non-Refundable Items

The following items are not eligible for return or refund: items marked as final sale or clearance, and gift cards or promotional codes. Opened and used supplement products are eligible for return under our Satisfaction Guarantee in Section 2.

8. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at everpreme@gmail.com. We will do our best to accommodate cancellation requests, but cannot guarantee cancellation if the order has already been processed for shipping.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal or operational reasons. The revised policy will be posted on the Site with an updated "Last updated" date.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us at everpreme@gmail.com.